Do you have any questions?
Would you like fresh vegetables from the farm and want to know how SaisonBox fits into everyday life? Here you will find answers about choosing your products, delivery and your subscription. Take your time deciding, then look forward to your first delivery.
How do I order my first SaisonBox?
Enter your postcode on the homepage to discover the farms that deliver to you. Choose a farm, your SaisonBox and how often it arrives. Then create an account and activate your subscription. Your next delivery day is shown below the logo in the app.
Does the vegetable box also contain fruit?
The vegetable box mainly contains vegetables. Depending on the farm and season, it may also include fruit. If you would like fruit regularly, you can order it separately and choose “Every delivery”. Many farms also offer a separate fruit box. You will find each farm's full range in the app.
Can I exclude vegetables I do not like?
Yes, under Subscription in the menu, you can specify which products you do not want in your SaisonBox. Your farm will include something else where possible. Substitutions depend on the season and available products. Changes apply to deliveries that have not yet entered preparation.
How often is the SaisonBox delivered?
You choose whether your SaisonBox arrives every week or every two weeks. You can adjust the frequency in your subscription until preparation for the next delivery starts. You can also order individual extras just once, for example if you need a little more for a meal with friends or family.
When will my SaisonBox arrive?
Your SaisonBox arrives during the delivery day. We cannot promise a specific time because the route varies with the orders. Once you activate your subscription, your next delivery day appears below the logo. Under Delivery note, you can tell the driver where to leave your order.
Can I pick up my SaisonBox at the farm or a collection point?
Depending on the farm, you can pick up your SaisonBox at the farm or a collection point. This is a place where your farm delivers your order for you to collect. You can see the available options in your subscription. There is no delivery charge for pickup directly at the farm.
How do I pause my subscription for a vacation?
In the app, you can skip one or two deliveries or pause your subscription indefinitely. Please set your pause before preparation begins, one or two days before delivery depending on the farm. Orders that have already been prepared must still be paid for, even if you pause afterwards.
How do I end my vegetable subscription?
If you do not want further deliveries, you can pause your subscription indefinitely. You can also delete your account under Help. Please pay any outstanding invoices and return the empty boxes first. Prepared orders must still be paid for; you can find more details in the terms and conditions.
What should I do if the quality is not right?
Please contact your farm directly by phone or email within 12 hours of delivery. Include your name, address and the product concerned so the farm can identify your order. You will find their contact details in the app. You can also send feedback through the app menu.
How do I pay for my orders?
At the beginning of the following month, you receive a combined invoice by email. It lists your orders and delivery charges from the previous month. You can pay by e-banking, eBill, TWINT or credit card. If the email does not arrive, check your spam folder or open the invoice directly in the app.
Where can I find my invoices?
Your invoices are in the menu under Orders & Invoices once you have confirmed your email address. You also receive the combined invoice by email. If you have a question about an invoice or payment, contact SaisonBox. We take care of invoicing and are happy to help.
Does SaisonBox deliver to me?
Enter your postcode on the homepage. Without signing in, you can see which farms deliver to you. Each farm sets its own delivery area, so availability may differ between neighboring places. For an overview of our producers' regions, visit the delivery area page.
How much does a SaisonBox cost?
Prices depend on the farm and box size. You can see current prices including VAT and delivery charges for each producer before activating your subscription. Delivery is free for orders of CHF 100 or more per delivery. There is no delivery charge for pickup directly at the farm.
Can I give someone a gift voucher?
Yes, SaisonBox gift vouchers are available for CHF 25, 50, 100 or 200. Order yours by emailing [email protected] with the amount you would like. The recipient can redeem the voucher in the app. The credit will then be deducted from their next invoice.
Still have a question? Give us a call or send us a message.